|Day of the Week||Hours|
|Monday||9:00 AM - 5:30 PM|
|Tuesday||9:00 AM - 5:30 PM|
|Wednesday||9:00 AM - 5:30 PM|
|Thursday||9:00 AM - 5:30 PM|
|Friday||9:00 AM - 5:30 PM|
|Saturday||9:00 AM - 5:30 PM|
|Sunday||10:30 AM - 4:00 PM|
About Three Pontypridd Store
We’re here to be the friendly neighbourhood faces of Three.
Following guidance from the Government, we’re excited to get back to doing that. From 15 June onwards, we started re-opening our stores. We’re pleased to say Pontypridd is one of them.
We’ve introduced some new routines and rituals in our stores to ensure we remain Covid Secure and keep everyone safe.
Please sanitise your hands when you enter our stores.
Please keep a 2m distance from customers and store teams.
Please wear a face covering over your mouth and nose for the duration of your visit.
Our stores are regularly cleaned to keep us all safe.
We’ve installed Perspex screens at till points.
Card payments are preferred. Some of our stores in high risk areas do not currently take cash.
We are limiting the number of customers in our stores to keep everyone safe and ensure 2-meter social distancing can be obtained. If the store is at maximum capacity, please form a queue when busy.
If you’re bringing children with you, they’re more than welcome. However, we need parents to keep their children with them while visiting our stores, to keep everyone safe.
As much as we want to see you, if you can’t get into store, we totally understand. That’s why the Three app, My3 and our website are all available to you 24/7. You can check your bill, top-up and make any changes to your account with these tools.
Frequently Asked Questions
Never has staying connected been so important. These unique and worrying times mean change for everyone.
How we stay connected to loved ones is now at our fingertips. The hugs and handshakes will return. But until then, it's down to us to keep the show on the road.
We know that our customers are concerned about the effects of the Coronavirus in the UK. Three are taking all precautions in line with government recommendations, and our main priority is keeping you connected. We'll be re-opening stores from 15 June, but even if your local Three store is closed, you can still keep in touch with us.
The Three app is always your first port of call. You can answer most queries and manage your account at the tap of a thumb. You can use it to make payments, or talk to us over Live Chat in the app to do things like upgrade or cancel. At this time, we ask that you use these digital tools as much as possible, since our Contact Centre is operating a very limited service.
We’re offering free data access to all NHS websites, for all contract and Pay As You Go customers. All calls to NHS 111 are already free.
The NHS and its workers are at the forefront of the UK’s fight against Coronavirus. Easy access to information is vital, and we’re happy to help by giving data and calls access to NHS services.