Three Woking

Frequently Asked Questions

• What do I need to bring into the store to purchase a new contract, or upgrade my account?

  To make sure you get what you need, we always recommend that you bring in a valid driving licence or passport, and we also suggest you bring in your bank details. Please make sure that anything you do bring in is registered to the correct address, and in-date. You might not need these, but if you're unsure what to bring, please give the store a call.

• Can I get a replacement SIM in-store?

  Yes - if you're the account holder, you can get a replacement SIM in-store. All you need to bring is your valid driving licence or passport. Note that if you've already ordered one over the phone or online, you'll need to wait for this to arrive.

• Can I pay my bills in-store?

  The quickest way to pay your bill is through the Three app. You can also dial 400 from your Three phone. Stores are unable to take payments directly for your account.

• Who can access an account in-store?

  Only the account holder can upgrade their account or make any changes - no-one else can do this on their behalf. At Three, we take customer data seriously and implement measures to keep you and your information safe.

• Can I purchase a business plan in-store?

  Yes, we cater to both personal and business customers in store. We can provide up to 10 business lines on the day you order (stock permitting), and if you need more than 10, we'll talk you through.