Three Russell Square

We’re here to be the friendly neighbourhood faces of Three.

Following guidance from the Government, we’re excited to get back to doing that.
From 15 June onwards, we started re-opening some of our stores. We’re pleased to say Russell Square is one of them.

However, things will be a little different, because there are some changes we’ve made to keep everyone safe. All of our reopened stores will also be operating on reduced hours for the first few weeks.

We’ll be limiting the number of staff and customers in-store so we can enable social distancing. So, if there’s nobody to greet you at the door, our team will ask you to join our queue. Don’t worry – they’ll guide you through all our safety procedures.

Our staff will also be provided with masks and gloves. You might not see it, but they’ll be smiling underneath them and eager to help.

Our team will clean everything regularly, and we’ll provide hand sanitiser for you to use when entering and leaving our stores.

Due to the risk of infection, we can’t accept cash payments, so come prepared with your card or phone to pay. Also, there will be new Perspex screens by the tills where social distancing isn’t possible.

If you’re bringing children with you, they’re more than welcome. However, we need parents to keep their children with them while visiting our stores, to keep everyone safe.

As much as we want to see you, if you can’t get into store, we totally understand. That’s why the Three app, My3 and our website are all available to you 24/7. You can check your bill, top-up and make any changes to your account with these tools.